Privacy policy

Company Information

The Luna Finance website is owned and operated by Totemic Managed Services Limited (referred to in the remainder of this Privacy Policy as ‘Luna Finance’) whose registered address is:

Kempton House
Dysart Road
PO Box 9562
Grantham
Lincs
NG31 0EA

Totemic Managed Services Limited’s Registered Company Number in England & Wales is 03783911. Totemic Managed Services Limited is authorised and regulated by the Financial Conduct Authority, reference 680143.

Disclosure of Personal Data

This Privacy Policy sets out how Luna Finance uses and protects any information that you give Luna Finance when you use this Website.

Luna Finance is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this Website, you can be assured that it will only be used in accordance with this Privacy Policy and you will have consented to the use of your data prior to this request being made.

Luna Finance may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31 May 2017.

Confidentiality

Please read the whole of this privacy policy before you complete any enquiry forms, so you are clear on how your data will be processed and that you are in a position to provide your consent to this data processing based on your full understanding and agreement to the processing we will undertake on your behalf. By providing this consent you are agreeing to us contacting you using the telephone number or email address that you have given us. Please be aware that our email software allows us to view the return email address you have given us. If you do not accept these methods of contacting you, please do not provide your consent by contacting us through our enquiry forms.

Please be aware that if you share an email address at home or at work, the reply may not be completely confidential. Please also note that our email address may be automatically recorded in your email address book.

Data Protection

We will safeguard your data and make sure that any information you give us about your enquiry will be kept strictly confidential. As required by the Data Protection Act 1998 we have to determine a suitable period to retain your data after you have ceased to be our client, and that period is 12 months, this is because we may need to speak with you regarding any previous transactions that have taken place.

What we collect

Without limitation, any of the following data may be collected:

  • Name
  • Contact information, including telephone number and/or email address
  • Business information, including company name, website address and products that your business sells
  • Search engine and search terms information
  • Other information relevant to product offers

What we do with the information we gather

Without limitation, any of the following data may be collected:

  • Name
  • Contact information, including telephone number and/or email address
  • Business information, including company name, website address and products that your business sells
  • Search engine and search terms information
  • Other information relevant to product offers

Website Visitor Access

You can access and browse our Website without disclosing your personal data. For your data to be anonymous, you should not complete any enquiry forms.

Confidentiality

Confidentiality

We give you the option of using a secure transmission method to send us the following types of personal data:

  • Primary Personal Data (such as name and contact details)
  • Personal data is kept securely in our database. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
    • Unauthorised Access
    • Improper Use or Disclosure
    • Unauthorised Modification
    • Unlawful Destruction or Accidental Loss

All of our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

How we use ‘cookies’

The Luna Finance website makes use of ‘cookies’. Please see our cookie policy for more information.

Controlling your personal information

We may  send you promotional information about third parties which we think you may find interesting, as long as you have consented for us to send this information to you..

You may choose to restrict the collection or use of your personal information in the following ways:

  • When you complete a form on the website, you are offered the opportunity to opt in to receive information from us that we think you will find useful.
  • If you opt in for direct marketing purposes then change your mind then please notify us by contacting us as directed below

Luna Finance, Kempton House, Dysart Road, PO Box 9562, Grantham, Lincs, NG31 0EA

Links to other websites

Our Website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Protection – Access to your data

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to:

Luna Finance
Kempton House
Dysart Road
PO Box 9562
Grantham
Lincs
NG31 0EA

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Privacy Support

This online Privacy Policy applies only to information collected through our Website and not to information collected offline.

If you have an enquiry or concern about our Privacy Policy, please contact us by writing to the address provided below:

Luna Finance
Kempton House
Dysart Road
PO Box 9562
Grantham
Lincs
NG31 0EA